Privacy Policy Dewa11 – Our Commitment to Protecting Your Data

1. Information We Collect

In operating the dewa11 platform, we collect several categories of personal information depending on how you interact with our platform. This information is required to provide a safe, fair, and effective service to all players.

1.1 Information You Provide Directly

• Registration information: Full name, date of birth, email address, phone number, and residential address.
• Identity verification documents (KYC): A copy of your national ID, passport, or driving licence, along with a recent proof of address document.
• Financial information: Payment method details used for deposits and withdrawals, including bank account numbers or e-wallet information.
• Communications: Any messages, enquiries, or information you send to our support team.

1.2 Information Collected Automatically

• Usage data: Pages visited, session duration, games played, and actions taken on the platform.
• Device information: Device type, operating system, browser version, and screen resolution.
• Location data: IP address and general geographic location for security and regulatory compliance purposes.
• Cookie data: Session information and preferences stored via your browser cookies.

Data Categories	Example	Primary Purpose
Identity	Name, date of birth, IC number	Account verification & KYC
Contact	Email, phone number	Communication & notifications
Financial	Bank details, e-wallet	Payment processing
Technical	IP address, device type	Security & fraud prevention
Usage	Betting history, login sessions	Service improvements

2. How We Use Your Data

Dewa11 uses the information collected for the following purposes, and we will not use your data for any other purpose without notifying you in advance:

• Account management: Creating, verifying, and securely managing your player account.
• Transaction processing: Processing deposits, withdrawals, and all financial transactions on the platform.
• Identity verification: Conducting the KYC process to ensure account security and compliance with anti-money laundering regulations.
• Customer support: Helping you resolve any technical issues, account inquiries, or disputes.
• Platform security: Detecting and preventing fraud, unauthorised access, and suspicious activity.
• Legal compliance: Meeting legal and regulatory obligations applicable to the operation of the betting platform.
• Service improvements: Analysing usage patterns to improve the overall player experience.
• Marketing communications: Sending information about promotions and new offers — only to players who have agreed to receive such communications.

3. Sharing Information with Third Parties

Dewa11 does not sell or rent your personal data to any third party. However, we may share your information in the following limited circumstances:

• Payment service providers: Data required to process transactions is shared with DuitNow, FPX, TNG eWallet, Boost, and GrabPay providers solely for payment processing purposes.
• Technology service provider: Infrastructure partners who help operate our platform are bound by strict confidentiality agreements.
• Regulatory authority: Where required by law, we will disclose information to the relevant authorities.
• Fraud investigation: Information may be shared with fraud prevention agencies to protect all players from illegal activity.

All third parties that receive your data are required to uphold data protection standards equal to or higher than those we apply ourselves.

4. Cookies & Tracking Technologies

The dewa11 platform uses cookies and similar tracking technologies to enhance your experience and ensure the platform functions correctly. Below are the types of cookies we use:

4.1 Necessary Cookies (Required)

These cookies are required for core platform functions such as login sessions, account security, and language preferences. The platform cannot function properly without them.

4.2 Performance Cookies

These cookies help us understand how players use the platform — such as which pages are visited most frequently and where players may encounter issues. This data is used to improve the user experience.

4.3 Functional Cookies

These cookies store your preferences such as preferred language, display settings, and login information (if you choose to save it) for a more convenient return experience.

5. Data Security

Dewa11 implements multiple layers of technical and organisational security to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our key security measures include:

• Data in transit is encrypted using TLS 1.3 and 256-bit SSL protocols.
• Stored data encryption for all sensitive information, including passwords and financial details.
• Role-based access control — only authorised staff can access player data.
• Continuous security monitoring 24 hours a day, 7 days a week.
• Regular penetration testing conducted by independent security teams.
• Established incident response procedures to address any data breaches promptly.

While we take all reasonable steps to protect your data, no security system is entirely foolproof. We encourage you to play an active role in securing your account by using a strong password and enabling two-factor authentication (2FA).

6. Data Retention Period

Dewa11 retains your personal data for as long as your account is active or as long as necessary for the purposes stated in this Privacy Policy. Specifically:

• Active account data: Retained for as long as your account is active on the dewa11 platform.
• Financial transaction data: Retained for a minimum of 5 years after the transaction to meet legal and audit requirements.
• KYC documents: Retained for a minimum of 5 years after account termination in accordance with anti-money laundering regulations.
• Communication logs: Retained for 2 years for customer support and dispute resolution purposes.
• Cookie data: Session cookies expire automatically when you close your browser; persistent cookies are set for a maximum duration of 12 months.

Once the defined retention period has expired, your data will be securely deleted or anonymised so it can no longer be linked to you.

7. Your Rights Regarding Personal Data

As a dewa11 player, you have the following rights regarding your personal data held by us. You may submit requests relating to these rights through our support team:

Dewa11 will process requests relating to the above rights within 30 working days from the date the request is received. In complex cases, we may extend this period by notifying you in advance.

8. International Data Transfers

In operating the dewa11 platform, your data may be processed or stored on servers located outside Malaysia. In such cases, we ensure that any international data transfer is carried out with adequate safeguards, including:

• Use of approved standard contractual clauses to protect data during transfers.
• Transfers only to countries or organisations that meet equivalent data protection standards.
• Binding data processing agreements with all international service providers.

9. Children's Privacy

The dewa11 platform is for users aged 18 and above only. We do not knowingly collect any personal information from individuals under the age of 18. If we discover that we have collected data from a minor, we will take immediate steps to delete that information and close the relevant account.

If you believe that a minor has registered an account on our platform, please contact our support team immediately so that appropriate action can be taken.

10. Changes to This Privacy Policy

Dewa11 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. When we make significant changes, we will:

• Updating the "Last Updated" date at the top of this document.
• Displaying a clear notice on the platform's home page for at least 7 days.
• Sending notifications to all registered members via email or in-account messages.

Continued use of the dewa11 platform after any changes to the Privacy Policy take effect will be considered your acceptance of the updated version.

11. Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the dewa11 Data Protection Officer (DPO) team is ready to assist you.

You can reach us via the 24/7 in-platform live chat, or refer to the FAQ for answers to frequently asked questions. For written enquiries, please use the support ticket system in your account and state "Data Privacy Enquiry" as the subject.

We are committed to responding to all privacy-related inquiries within 5 working days and resolve complaints within 30 working days from the date the complaint is received.